Question 1

What services does Novis Logistics offer?

Accepted Answer

Novis Logistics Solutions offers a full range of freight forwarding and logistics services in Australia, including international ocean freight (FCL and LCL), air freight services, licensed customs brokerage, warehousing and third-party logistics, local and interstate transport, oversized freight solutions and carbon-neutral shipping through our Green Freight program. We handle both import and export logistics for businesses of all sizes, with offices in Melbourne and Adelaide.

Question 2

Where can Novis ship to and from?

Accepted Answer

With partners in more than 2,000 locations worldwide, Novis provides international cargo shipping to and from virtually every major market, sea port and airport in the world. We also offer domestic freight transport connecting all Australian capital cities including Melbourne, Sydney, Brisbane, Adelaide and Perth, making us one of the most connected international shipping companies in Australia.

Question 3

How do I track my shipment?

Accepted Answer

All Novis clients have access to Novitrack, our real-time shipment tracking platform. Novitrack provides up-to-date status updates, customs clearance progress, order details and document access for every air, sea and road freight consignment. Our freight tracking services let you monitor your shipment from the moment it is collected through to final delivery.

Question 4

Can Novis handle small or personal shipments?

Accepted Answer

Yes. Novis works with clients of all sizes, from individuals shipping a single personal item to large enterprises with ongoing high-volume freight contracts. Whether you need fast shipping within Australia or international logistics services, every client receives the same level of attention and personalised care.

Question 5

Does Novis handle customs clearance?

Accepted Answer

Yes. Novis employs licensed Australian customs brokers who manage the full customs clearance process for both imports and exports. This includes preparing and lodging all documentation, ensuring compliance with Australian biosecurity and trade regulations, calculating duty and GST obligations, and advising on tariff concessions that could reduce your import costs. Our freight brokerage services cover every aspect of export logistics and import compliance across Australia.

Question 6

What is the difference between FCL and LCL ocean freight?

Accepted Answer

FCL (Full Container Load) means an entire shipping container is dedicated to your goods alone. LCL (Less Than Container Load) is a consolidation service where your smaller shipment shares container space with cargo from other shippers, which reduces costs when you do not have enough product to fill a full container. As one of Australia's experienced sea freight forwarding companies, Novis offers both options and will recommend the most economical choice based on your shipment volume.

Question 7

Does Novis offer warehousing and storage?

Accepted Answer

Yes. Novis operates 4,500 square metres of 3PL warehouse space in Melbourne, including hardstand and container dock facilities. We provide bulk storage, palletised and racked storage, quarantine and fumigation holding, and full pick-and-pack distribution services. Our third-party logistics in Australia integrates directly with our freight and transport operations for seamless end-to-end supply chain management.

Question 8

Can Novis handle oversized or heavy cargo?

Accepted Answer

Absolutely. Novis has extensive experience with logistics for oversized cargo, including heavy equipment shipping, helicopter logistics in Australia, and boat transport services. Our project logistics team manages every aspect, from specialist route planning and permits to custom loading solutions and international shipping coordination for oversized cargo shipping in Australia.

Question 9

How does the Novis Green Freight program work?

Accepted Answer

Our Green Freight program, powered by Lune, provides ISO 14083-compliant emission calculations for your shipments. You can then choose to offset those emissions by contributing to vetted carbon removal and reduction projects. As a leader in carbon offsetting freight in Australia, the program includes detailed reporting so you can track your environmental impact and demonstrate your sustainability commitment to stakeholders.

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